FAQ

For Individuals
For Health providers
General

Frequently asked questions

How does the process work?

What is the cancellation policy?

Can I ask for a refund?

What if I experience technical difficulties during the call?

What is the difference between Traditional and Complementary approaches?

How to choose the right approach?

How to choose the right health provider?

Should I see a doctor in real life or online?

I am having difficulty choosing the right health provider. Can you help?

Are your professionals qualified? How do you check it?

How can I prepare for the consultation?

Who determines the prices for these consultations?

How can I pay for the consultation?

How long does a session last?

Is my information safe with Uhealy?

Why choose Uhealy instead of my local health providers?